How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You placed an order on our website.
- You joined our mailing list.
We use the information that you have given us in order to fulfil your order and keep you up to date about your order.
We may share this information with shipping companies such as the Royal Mail.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a vital interest.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored within our secure Shopify account and Mailchimp.
We keep your name, address and email address until 90 days of inactivity on your part have lasped. We will then dispose your information by deleting it securely from our website.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s OfficeWycliffe House
Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Our ICO number is available on the bottom of this page.